Newsletter

Taking The Extra Step In Difficult Times Like These
By: Bianca Baumann

Walt Disney already said that we should do what we do so well that customers will want to see it again and bring their friends. Customer service and building customer relationships are more important than ever, especially today as the economy worsens, we turn to people and businesses we can fully trust. It is about getting the little things right which in the long run differentiate one business from another. It is about the individual as every customer has to tell a different and unique story. It is essential to understand the customer; the secret though is to listen. Customers want more than simply benefit from a product or service. They want to experience superior and meaningful customer service as integral part of a company's value to them. Decisions are more driven by logic than by impulse.

What seems more logical than choosing the #1 nanny agency in Canada to find the live-in nanny who will change your family's life? Elite Care Canada takes care of current and prospective clients with courtesy and knowledge, strengthening relationships every day. Great customer service is in limited supply nowadays and this is why we are not afraid of taking the extra step to satisfy your family's needs and bring the nanny to your home you feel safe and comfortable with. It is our goal to assist you in every step starting from matching and selecting the right nanny to serving you once the nanny arrived in Canada.
Every family is as unique as our nannies who we recruit and hand-select for you from over 80 countries all over the world to find the perfect match for your family; we customize our service for you. Elite Care's experience and dedication are only the first step to a trustworthy relationship and an excellent customer-oriented service for a carefree and secure choice of a live-in nanny for your family. We want to revolve our world around your family and hope to serve and assist you in the near future, we are looking forward to it.

 

A Flattering Award from Toronto
by Tristan Downe-Dewdney

The story behind Toronto Sun’s annual Readers Choice Award is almost more flattering than the award Elite Care Canada was granted in 2008. The persistence of our families has once again shone through clear as day with their firmly declaring us Toronto’s number one nanny agency.

‘When is silver worth gold?’ It is a strange question, but 2008 was the year we found out. Our first thought upon hearing that Elite Care had won silver in the Awards was: What could we have done better? Then we found out that we had won an award for a category we were not even associated with. There was no ‘Nanny Agency’ category, but the Sun received so much attention from families with Elite Care Canada’s caregivers, that we were recognized as the number one nanny agency with the awarding of the Silver title in the category of maid services.

This award has been a real gift, and one we are very thankful for as we enter the holiday season. While we continually make it our mission to improve our services and to make hiring a caregiver a welcome and uncomplicated process, we do want to recognize the importance of the relationships we have founded with families both inside and outside Toronto. Ingenuity can be such a vital component to a business as we cut through the typical delays so many families face in hiring their perfect caregiver. Our staff, our partners, and our associates have long taken this to heart. This year, our families showed us some ingenuity of their own.

The Toronto Sun may well have to make better room for us in the future. Our families are persistent and our business is thriving with each challenge we surmount. A still better Elite Care will be nominated next year – a year they will know to reserve a gold title for Canada’s number one nanny agency.

2008: A Year of Awards In Review
By Tristan Downe-Dewdney

As the year comes to an end, everyone at Elite Care is proud to look back on a year of achievements, challenges overcome, and new opportunities. It is the appreciation of our many families that means more to us than anything else - both for our business and for ourselves. 2008 has been an especially outstanding blessing for all the members of the Elite Care team as we review the critical acclaim and the awards that have been granted to us. No less than four awards were granted to us, and we wanted to take a moment to note our thanks, as well as our commitment to the future.

This year, Elite Care Canada was recognized by Durham Parent in their Readers Choice Awards with the Platinum rating as the Best Nanny Agency of 2008. Our ability to reach out to Durham, like so many communities across Canada has been significant, as more and more families learn about our agency from one another. Durham represents just one of these hubs where we have seen our business blossom and have had that pleasure reciprocated.

Although based out of Toronto, Elite Care is enjoying its first year as a Toronto Sun silver-winner in their own Readers Choice Awards. The honor is doubly flattering, as the title was granted even without a separate childcare category having been included. Our families were adamant, however, and the Sun added us as the number one caregiver agency recognized by their readers.

Earlier in the year, one of the great authorities on childcare, City Parent, also granted Elite Care the Best Nanny Agency award in their Readers Choice Awards. Being such a broad-based and widely read magazine, we have been very proud to represent such diversity. This award, perhaps more than any other, underscores just how viable the live-in caregiver option has become for parents of many different backgrounds. Even in these financially harder times, many have been overjoyed to find out that they can, in fact, reduce their costs through the live-in caregiver program while enjoying one of the most exciting, and positive, childcare opportunities available.

Lastly, the year would be complete without the recognition of the Canadian Caregivers Association (CCA) and this year’s Top Choice Award. This is the fifth consecutive year that the CCA has granted Elite Care Canada the prestigious title of Canada’s number one caregiver agency. No one can deny the importance of balancing responsibilities and ensuring that everyone in the caregiver relationship receives a quality of assistance and attention that is of the highest standard. Another name in commercial standards, the Top Choice Awards have long stood for best business practices. As their Top Nanny Service winner for 2008, we take pride in setting a new standard for excellence.

Four major awards and the blessing of the CCA would not, and could not, be possible without the blessing of our customers from coast-to-coast, and the trust they have put in us now and for the future. Our commitments remain steadfast and our resolve reinforced. We will move forward with the initiative that has been recognized so widely this past year, as we reach out to new families and new communities. 2008, with its awards and successes would not have been possible without the widespread approval and acclaim of the families that make out business possible. Our thanks goes out to all Elite Care Canada’s families, for the votes that have brought us so much recognition over the years, and for the role you have played in making our business both a successful and proud one.